Tishoo

Chapter 1: General Provisions

Article 1 (Purpose)

The purpose of these Terms of Service (hereinafter referred to as the "Terms") is to define the rights, obligations, responsibilities, and other necessary matters between Tishoo LLC (hereinafter referred to as the "Company") and its members regarding the use of the Tishoo service (hereinafter referred to as the "Service") provided by the Company.

Article 2 (Definitions)

The terms used in these Terms are defined as follows: "Service" refers to the content, related information, and software provided by the Company to members through wired or wireless access devices.

"Member" refers to a user who agrees to these Terms and the provision of personal information and is granted the qualification to use the Service by the Company. "Content" refers to all digital materials provided to members, including text, images, photos, audio, sound, and videos.

"Paid Service" refers to the Service provided by the Company for a fee.

"Access Device" refers to mechanical means such as mobile phones, PCs, and tablets that allow the use of content through wired or wireless networks.

"Cash" refers to the electronic payment method provided by the Company under specific terms and conditions for members to use when purchasing usage rights. If unused for five years from the last date of Service use, the Cash may expire according to the commercial statute of limitations. Cash provided free of charge may expire according to the Company’s policy. Details regarding Cash purchases can be found in the Company's usage policy, electronic financial transaction terms, and relevant market policies.

"Usage Rights" refer to the electronic payment method provided by the Company for members to use Paid Services. Members can purchase Usage Rights with Cash, and details regarding their types, usage, and conditions will be displayed at the time of purchase. If unused for five years from the date of purchase, the Usage Rights may expire according to the statute of limitations. Free Usage Rights may expire according to the Company's policy. Definitions of terms not specified in this article shall be governed by individual service terms, service guides, applicable laws, and general industry practices.

Article 3 (Posting and Amendment of Terms)

The Company shall post these Terms on the initial Service screen, pop-up screens, or other designated connection pages so that members can easily access them.
The Company may amend these Terms within the limits of applicable laws such as the Content Industry Promotion Act, the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, and the Act on Promotion of Information and Communications Network Utilization and Information Protection.
In the event of an amendment to these Terms, the Company shall notify members at least 15 days before the effective date by specifying the amendment date and reasons for the amendment, posting the revised Terms alongside the current Terms in an appropriate location within the Service. However, if the amendment is disadvantageous to members, the Company shall notify members at least 30 days in advance via electronic communication such as email.
If the Company clearly notifies or announces the revised Terms along with a statement that “failure to express explicit refusal before the effective date shall be considered as agreement to the revised Terms” and a member does not explicitly refuse, the member shall be deemed to have agreed to the amended Terms.
If a member does not agree to the amended Terms, the Company cannot apply them to that member, and in such cases, the member may terminate the Service use contract. However, if the Company determines that it cannot continue providing the Service under the existing Terms, it may terminate the Service use contract with that member.
These Terms shall apply from the date a member agrees to them until the member withdraws from the Service. However, provisions such as Article 20 (Dispute Resolution) and Article 21 (Governing Law and Jurisdiction) may remain applicable even after membership withdrawal.

Article 4 (Notifications to Members)

The Company may notify members via email, SMS, social media, pop-up screens, announcements within the Service, push notifications, or other electronic means.
If a notification is intended for all members, the Company may replace individual notifications with a general notice posted for at least seven days on the Service’s announcement page or pop-up screens. However, if the notification concerns significant matters affecting an individual member, the Company must provide direct notice via email, SMS, or other methods.
If a member has not provided an email address or has not updated it after a change, making individual notifications difficult, the Company may consider a general announcement or pop-up screen notification as sufficient individual notice.

Chapter 2: Service Agreement and Use

Article 5 (Conclusion and Application of Service Agreement)

Users who wish to become members must enter into a service agreement with the Company. This agreement is established when the user agrees to these Terms, consents to the collection and use of personal information, and submits an application, which the Company then approves.
The Company may restrict service use based on age or member grade in accordance with the Juvenile Protection Act and Company policies. Additionally, members seeking access to restricted content (e.g., rated 19+) must undergo age and identity verification.
The Company shall approve a user’s membership application if they accurately complete the registration form and complete email verification. However, the Company may withhold approval or later restrict service use if:
- The user applies using a false name or another person’s identity.
- The registration contains false or missing information.
- A minor (under 14) applies without parental consent for personal data collection.
- A minor attempts to access services prohibited under the Juvenile Protection Act.
- The application is made for illegal, disruptive, or commercially harmful purposes.
- The applicant is located in a country where the Service is not permitted.
- The user has a history of service violations or prior account suspensions.
- Other reasons exist that prevent the Company from approving the application.
For paid services, the member must agree to separate paid service terms and complete the required payment.
If a minor under 19 subscribes to a paid service, the Company shall inform them via a pop-up notice that parental consent is required. If consent is not obtained, the minor or their guardian may cancel the contract.

Article 6 (Provision and Modification of Member Information)

Members must provide truthful information to the Company and are responsible for any disadvantages resulting from providing false information.
If a member's information changes, they must update it online or notify the Company via email.
The Company is not responsible for any disadvantages incurred due to a member's failure to update their information.

Article 7 (Display of Identity Information and Conditions for Using Content)

The Company shall display these Terms, its company name, representative’s name, phone number, fax number, and business registration number in a way that members can easily access on the service screen. However, details such as the representative’s name, fax number, and business registration number may be accessible through a separate linked page within the service.
Conditions for using paid services, content usage ratings, and other relevant details shall be specified separately in the paid service terms or on each content purchase page.
In principle, usage rights purchased by members are valid only for the specific content they were purchased for. However, if the Company’s policy allows for usage rights to be transferred or traded between content, such cases will be specified on the relevant purchase page.
Members may only use their purchased usage rights on their own account and may not transfer, lend, or sell them to a third party unless otherwise specified by the Company.
If members require consultation regarding their purchased content, they may contact customer service.
Other matters such as withdrawal of subscription, contract termination, compensation, and restrictions on content usage shall be governed by the other provisions of these Terms or the paid service terms.

Article 8 (Service Hours)

The Company provides services according to its operational policy. Unless otherwise specified, the Company offers its services 24 hours a day, 365 days a year. However, if a temporary interruption occurs, the Company shall compensate members or third parties for any resulting damages, unless the interruption was beyond the Company’s control.
Despite the provisions in Paragraph 1, the Company has no obligation to provide services in the following cases:
- When maintenance, replacement, or repair of information communication equipment is required.
- In response to hacking incidents, communication failures, abnormal service usage behavior, or unexpected instability in the service.
- Due to natural disasters, war, national emergencies, power outages, or excessive service demand.
- When laws or government policies prohibit service provision for a certain period or to specific members.
- When judicial or administrative authorities request service suspension for legal reasons.
If the Company needs to discontinue a paid service due to business reasons, such as mergers, acquisitions, or financial difficulties, it shall notify members in accordance with these Terms and provide compensation as specified separately. However, compensation does not apply to free usage rights, complimentary Cash, or free content.
The Company may modify or change the Service to improve user experience, fix bugs, or ensure smooth operations. The Company shall not be responsible for any losses incurred due to changes in service availability, expected revenue, or non-guaranteed benefits.
The Company may terminate part or all of the Service due to technical or operational needs. In such cases, the Company shall provide 30 days’ prior notice unless the situation requires immediate or shorter notice due to urgent technical or business reasons.
If a member fraudulently receives a refund or violates marketplace refund policies, the Company may reclaim the refunded amount by deducting it from the member’s unused assets (such as Cash or usage rights). If deductions are applied, the member loses their right to use the remaining assets.

Article 9 (User-Generated Content Services)

Members may use the "User-Generated Content Service" (hereinafter referred to as “UGC Service”), where they can freely post their own content within the scope allowed by the Company. Depending on the content’s nature and legal requirements, the Company may impose different age or rating restrictions.
Members who post content in the UGC Service must specify an appropriate audience rating (e.g., 18+). The responsibility for incorrect ratings and any resulting legal issues lies with the member who posted the content.
The Company may delete, block, or restrict access to content in the UGC Service if it determines that the content:
- Defames, insults, or violates the privacy of others.
- Infringes copyrights or other intellectual property rights.
- Contains obscene or violent material, or violates social norms and public order.
- Violates laws or poses potential legal risks.
Members may enter into a separate agreement with the Company regarding the usage and monetization of their content within the UGC Service. The specific terms and conditions of such agreements shall be determined separately.
If a member terminates their service agreement, their posted content may be deleted by the Company. However, posts on public boards may not be automatically deleted, so members should remove such content before terminating their account.

Chapter 3: Obligations of the Parties

Article 10 (Obligations of the Company)

The Company shall comply with relevant laws, act in good faith, and faithfully exercise its rights and fulfill its obligations as stipulated in these Terms.
The Company shall not provide a member’s personal information to third parties without the member’s consent. However, if required by law for investigative purposes or by regulatory authorities such as the Korea Communications Standards Commission, the Company may provide information without the member’s consent in accordance with legal procedures.
The Company shall implement security systems necessary to protect members’ personal information (including credit information) and comply with its Privacy Policy.
The Company shall take necessary technical and administrative measures to ensure smooth service operations, such as preventing server downtime and resolving technical errors, considering the number of users and service usage time.
The Company shall have the necessary personnel and systems in place to properly handle member complaints and requests for damage relief.
If the Company becomes aware of repeated harm being caused to members due to illegal or Terms-violating activities by a specific member, it shall notify members of the issue and provide measures for preventing further harm via the initial service screen or public announcements.

Article 11 (Obligations of Members)

Members shall comply with these Terms, operational policies, service restrictions, and other rules established by the Company. They shall also adhere to relevant laws such as the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Copyright Act, and the Juvenile Protection Act.
Members shall not engage in the following activities:
- Providing false information when applying for or modifying service details, or using another member’s ID and password.
- Collecting, storing, or disclosing other members’ personal information.
- Spreading false information on service boards for financial gain or to harm others.
- Copying, distributing, or commercially using the Company’s content without prior consent.
- Using content for commercial purposes in public spaces such as businesses or stores without authorization.
- Defaming or insulting others in the service community.
- Posting obscene material or linking to pornographic websites.
- Impersonating another person or falsifying relationships with others.
- Pretending to be a Company employee or administrator and posting misleading information.
- Modifying service programs, inserting unauthorized software, or altering posted information.
- Spreading computer viruses or malicious code that disrupts service functionality.
- Sharing a service account with third parties or accessing multiple accounts in a way that violates Company policies.
- Creating multiple accounts to manipulate events, receive excessive free benefits, or interfere with normal service operations.
- Infringing on the intellectual property rights of the Company or third parties.
- Sending unauthorized advertisements or commercial messages through the service.
- Engaging in actions that interfere with the Company’s business operations or damage its reputation.
- Violating public order and social norms through illegal or inappropriate behavior.
- Any other activities similar to the above.
If a member fails to update their registered information or engages in prohibited activities, the Company may terminate their service agreement or restrict their use of the service in accordance with Articles 5 and 16.

Article 12 (Advertisements and Promotional Messages)

The Company may send promotional messages via SMS, social media, or push notifications, but only if the member has given prior consent. Members may opt out of such messages at any time, and the Company will cease sending them upon request.
The Company may display advertisements directly within the service, website, or emails, including advertisements from third-party partners ("Advertisers"). By using the service, members agree to the display of such advertisements.
The Company is not responsible for transactions or communications between members and Advertisers that take place through advertisements displayed within the service. Any disputes arising from such transactions must be resolved directly between the member and the Advertiser.

Article 13 (Copyright and Legal Rights)

Members retain ownership and responsibility for any content (including posts, nicknames, and comments) they create and post within the service.
Copyright and intellectual property rights related to content created by the Company belong to the Company, except for content provided under separate agreements with third parties.
Members shall not use, copy, transmit, publish, distribute, or broadcast copyrighted content provided by the Company without prior consent from the Company or the original content provider.
Members grant the Company the right to use their content in the following ways:
- Editing or modifying user-generated content for promotional purposes.
- Using content for statistical analysis and research to improve the service.
The Company shall not commercially use user-generated content outside the service without explicit consent from the member. Members may delete their content at any time.
If a user-generated post is found to be defamatory, an invasion of privacy, a copyright infringement, or otherwise illegal, the Company may delete, block, or modify the content without prior notice to the poster.
If a member’s legal rights are infringed by content posted within the service, they may request content removal through customer service. The Company shall take appropriate action promptly.
If a member does not log into the service for one year or longer, their account may be designated as dormant, and their personal information may be stored separately or restricted from access.

Chapter 4: Withdrawal, Contract Termination, and Service Restrictions

Article 14 (Member Withdrawal and Contract Termination)

Members may request to withdraw from the service or cancel their contract at any time through the service menu, customer service, or email. Upon termination, the Company shall delete personal information in accordance with its Privacy Policy.
Members who purchased paid services may request a refund within seven days of purchase without incurring additional fees. However, if the service was not provided as agreed, members may request a refund within three months of payment or 30 days from when the issue was discovered.
Refunds may be restricted if:
- The digital content has already been provided.
- The value of the product has significantly diminished due to member use.
- The product is non-refundable due to legal or contractual restrictions.
If a minor purchases paid services without parental consent, they or their guardian may request a refund. The Company may require proof of guardianship before processing the refund.
If a member reports a defect in the service and the Company does not resolve it within one month, the member may terminate the contract.

Article 15 (Effects of Withdrawal and Refunds)

The Company shall process refunds within 10 business days using the original payment method. If the original method is unavailable, the Company shall notify the member and issue the refund using an alternative method.
If different parties are involved in payment and service provision, such as payment processors or third-party vendors, they shall share joint responsibility for processing refunds.
The Company shall take necessary actions, such as stopping payment processing, to protect consumer rights in accordance with relevant laws.
If a member violates these Terms or disrupts the service, the Company may deduct benefits obtained through the service and charge a refund processing fee (10% of the refund amount or KRW 1,000, whichever is higher).

Article 16 (Service Restrictions)

If a member violates these Terms or disrupts service operations, the Company may restrict their access to the service or delete their posts.
In cases of serious violations, the Company may impose immediate restrictions before notifying the member.

Article 17 (Damages)

If a member violates these Terms and causes damage to the Company, they shall be liable for compensation.
If a member’s actions result in legal disputes between the Company and a third party, the member must cover all associated costs.

Chapter 5: Miscellaneous

Article 18 (Disclaimers)

The Company is not liable for service disruptions caused by force majeure events such as network failures, natural disasters, or national emergencies.
The Company is not responsible for damages caused by a member’s negligence, such as failure to update personal information.

Article 19 (Governing Law and Jurisdiction)

These Terms shall be governed by the laws of the Republic of Korea.
Any disputes shall be handled in accordance with the jurisdiction determined by the Civil Procedure Act.

Appendix

Announcement Date: June 21, 2024
Effective Date: June 21, 2024